Overview
CarePack is Atris Technology’s managed IT services package for organizations that need reliable day-to-day technology support without the burden of managing every system internally. It combines proactive monitoring, endpoint protection, email security, vulnerability management, patch support, and user assistance into a structured monthly service model. For organizations that need deeper coverage, CarePack+ adds expanded monitoring, additional compliance-focused reporting, extended support, and priority response for critical issues.
What CarePack helps solve
Financial institutions and regulated organizations depend on technology for daily operations, customer service, communication, data access, and security. When systems are not actively monitored, small issues can become outages, vulnerabilities can go unnoticed, and internal teams can become overwhelmed by routine support demands.
CarePack gives organizations a managed IT foundation designed to help reduce downtime, improve visibility, and support a more secure operating environment.
What’s included
CarePack helps protect workstations, laptops, and servers with managed antivirus, anti-malware, threat detection, and device health monitoring.
CarePack service tiers
CarePack
A foundational managed IT protection package for organizations that need essential monitoring, security, and support.
Includes:
Endpoint protection
Email security
Proactive systems monitoring
Regular vulnerability assessments
Business-hours helpdesk
CarePack+
An enhanced managed IT protection package for organizations that need broader coverage, deeper visibility, and higher response priority.
Includes everything in CarePack, plus:
Extended support hours
More frequent vulnerability reviews
Expanded monitoring and alerting
Enhanced compliance reporting
Priority response for critical issues
Benefits
Reduce downtime
Proactive monitoring helps identify system issues before they interrupt operations.
Strengthen security
Managed endpoint protection, email security, and vulnerability reviews help reduce exposure to malware, phishing, and preventable security gaps.
Support internal teams
CarePack gives internal staff access to outside IT support, helping reduce the burden of routine troubleshooting and system maintenance.
Improve cost predictability
A fixed monthly service model helps organizations avoid unpredictable break-fix costs for routine monitoring, maintenance, and support.
Assist audit readiness
Documented monitoring, vulnerability reviews, and reporting can support audit preparation and compliance conversations.
Who It’s For
- Community banks
- Credit unions
- Financial institutions with limited internal IT staff
- Organizations that need predictable technology support
- Teams that need endpoint, email, monitoring, and vulnerability protection
- Institutions that want a managed foundation before adding deeper security or compliance services
FAQ
How do we access our data if it’s hosted elsewhere?
You maintain full control via secure, high-speed encrypted connections, providing your staff with the same (or faster) interface experience as an on-premise system.
Is the transition disruptive to our customers?
No. Most core migrations are scheduled as "weekend conversions" to ensure your customers have seamless access to funds and digital services on Monday morning.
Can we still use our existing scanners and hardware?
Yes. Our hosted solution is designed to be hardware-agnostic, supporting most industry-standard check scanners and teller peripherals.
