FlexTeller (Teller Automation)

Automates teller transactions with real-time processing, fraud controls, and seamless integration with core systems.

Trusted by financial institutions nationwide since 1996.

Solution Overview

FlexTeller Automation is a sophisticated solution designed to optimize banking operations and elevate customer service experience. By automating routine teller functions, this technology enables financial institutions to focus on delivering exceptional service while improving efficiency and accuracy.

Key Features & Capabilities

Effortlessly handle deposits, withdrawals, and account inquiries, significantly reducing customer wait times and enhancing service quality.

How It Works

Go Paperless

Routine tickets can be virtualized according to policy, including digital customer signatures.

Front Counter Capture

Tellers utilize front counter capture technology to scan and digitize checks and documents, facilitating faster deposits.

Automated Processing

The system processes transactions in real-time, verifying accounts and conducting fraud checks to ensure compliance and security.

Notification and Confirmation

Customers receive instant notifications upon transaction completion, enhancing transparency and trust.

Data Storage

All transaction details, including data elements from front counter capture, are securely stored for easy retrieval and reporting. Data delivery to third-party vendors is readily available.

Benefits

Operational Efficiency

Reduces the time spent on manual tasks, allowing tellers to focus on customer engagement and relationship building.

Financial Impact

Lowers operational costs by minimizing the need for additional staff during peak hours and reducing losses from fraud.

Security, Risk, and Compliance

Enhances security with automated compliance checks, transaction monitoring, and fraud detection capabilities.

Compliance Support

Simplifies adherence to regulatory standards through automated reporting and record-keeping, ensuring peace of mind for institutions.

Customer Trust

Improves customer satisfaction with faster service and reliable transaction processing, creating a positive banking experience.

Who It’s For

Community Banks & Credit Unions

Ideal for financial institutions seeking to enhance service offerings and operational efficiency.

Retail Banking

Perfect for branches looking to improve customer experience and reduce wait times.

Financial Services Providers

Beneficial for organizations aiming to streamline operations while ensuring compliance and security.

FAQ

How easy is it to integrate FlexTeller with existing systems?

Our solution is designed for seamless integration including core, item processing, document imaging, and more.

Is the solution compliant with industry regulations?

While the user-friendly interface minimizes training needs, we provide comprehensive training resources to ensure end users have confidence when using the system.

Can we still use our existing scanners and hardware?

Yes, FlexTeller is built to meet all relevant compliance standards, including BSA, Reg CC and SOC, ensuring secure and efficient operations.