Solution Overview
FlexIVR is Atris Technology’s cost-effective Telephone Banking / Interactive Voice Response (IVR) solution. It enables financial institution customers to securely access routine account information and perform transactions over the phone, 24/7, without needing live agents for every call.
By automating common requests like balance inquiries, transaction history, transfers, and payments, it reduces call volume for routine tasks, allowing staff to focus on complex service needs. Institutions can customize it with branded messages, localized voice recordings, and product promotions. Modern telephone banking systems blend touch-tone (DTMF) and speech recognition for intuitive, accessible self-service that complements mobile and online channels.
Key Features & Capabilities
- Automated account inquiries (balances, transaction history, interest information).
- Self-service transactions such as transfers between accounts and loan payments.
- Customizable voice prompts and branded messaging for institution-specific information.
- Caller ID security tracking and authentication options.
- Touch-tone (DTMF) and speech recognition support for broad accessibility.
- Product and service marketing during calls.
- Integration with core banking systems for real-time data.
- Reporting and analytics on call activity and usage.
- Scalable options for English/Spanish and multi-language support (common in industry solutions).
How It Works
Benefits
Operational Efficiency
Significantly reduces call duration and volume for routine inquiries, freeing staff for higher-value interactions and lowering staffing needs in call centers.
Financial Impact
Generates potential fee income, improves employee productivity, and reduces operational costs. Faster self-service can lead to higher customer retention and cross-selling opportunities.
Security & Risk Reduction
Features like Caller ID tracking and PIN-based authentication enhance account privacy and fraud monitoring. Automated processes reduce human error.
Compliance Support
Maintains secure audit trails and supports regulatory requirements for customer authentication and transaction recording.
Customer/ Stakeholder Trust
Provides convenient 24/7 access, especially valuable for customers without reliable internet or who prefer voice interactions, improving overall satisfaction and accessibility.
Who It’s For
FAQ
Does it require customers to have a smartphone or internet?
No — it works on any phone, making it ideal for accessibility and customers without digital access.
How customizable is the system?
Institutions can add custom prompts, localized recordings, product promotions, and institution-specific information.
Can it handle transactions securely?
Yes, with PIN authentication, Caller ID tracking, and core integration for real-time processing while maintaining privacy and compliance.
What happens if a customer needs help beyond self-service?
Easy escalation to live agents with context passed along to reduce repeat explanations.
Is speech recognition available?
Modern systems (including many industry solutions) support both touch-tone and speech for better user experience.
